FAQ

To place an order, simply browse our online store, add items to your cart, and proceed to checkout. Review your order, and if everything looks good, follow the on-screen instructions to complete your purchase.

We accept a variety of payment methods, including credit/debit cards and PayPal.

We use Carbon Neutral Parcel Delivery via Australia Post. Please refer to our Shipping Policy page for detailed information on shipping methods, delivery times, and fees.

Certainly! Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status and location of your package.

We offer hassle-free returns and exchanges within 14 days of receiving your order. Please see our Return Policy page for complete details and instructions on how to request a return.

Your order will be shipped from our Australian HQ in Sydney, NSW.

You can reach us through our Contact Us page or by emailing us at info@massall.com.au. Our dedicated customer support team is here to assist you.

Order processing typically takes 2 business days, followed by shipping. Shipping times may vary depending on your location and the shipping method selected during checkout. You can track your order using the provided tracking information.

Currently, our products are available on our website only.

Yes, Massall Turkish towels are certified by textile certification Oeko-Tex. Oeko-Tex Standard 100 certification is a globally
recognized and independent certification system for textiles and textile-related products. It ensures that our products are free from harmful substances and safe for human use.

Our commitment to using organic dyes free from harsh chemicals ensures that our products are gentle on both your skin and the planet. Please note that colors might fade if left extensively in sunlight or if in contact with chlorine or bleach.

Normal wash under 30 degrees with usual detergent.
No bleach or softener recommended.
Iron can be used.
No tumble dryer recommended.
Turkish Cotton dries super fast.
VERY IMPORTANT: Use a cycle with fewer than 800 spins per minute, as higher spins
can be unforgiving for the tassels.
For more care details, check our "Caring for Your Cotton" guide.

Our Stone Wash Waffle Range is a testament to the beauty of imperfection. Each piece in this collection undergoes a special stone-washing process, resulting in a distinct, textured appearance and a soft, relaxed feel. It's important to note that due to the nature of this artisanal technique, colour discrepancies may occur from one item to another. However, we believe that these variations are not flaws but rather part of the charm that makes each piece in the Stone Wash Waffle Range truly unique. Embrace the character and individuality of these textiles, knowing that their subtle differences are a reflection of the craftsmanship and the journey they've undertaken.

If you would like information on how to become a stockist and retail partner, please reach out via our Contact Us page. We'd be happy to provide you with the details you need to partner with us.